How do I join my video visit?

There are a few easy ways to join your scheduled video visit with your provider: from a text message, an email, or directly in the app.

1. Watch for the notification letting you know your provider has started the call.
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2. Tap Health, then Care Plan. If your provider has started the visit, you’ll see a “Your video visit has started” card with a Join video button.
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3. Tap Join video, then allow access to your camera and microphone so your provider can see and hear you.
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4. Wait a moment while you see a brief “Connecting to your call” screen.
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5. Once connected, use the on-screen controls to mute your microphone, stop your video, or leave the call when you’re finished.
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Please note: Having trouble connecting? Check that your app has permission to use your camera and microphone in your phone’s settings, and make sure you have a stable internet connection.