If it's been a while since your visit and you haven't heard from the pharmacy, here's what to check.
- LillyDirect and NovoCare communications can take a few business days to arrive via text.
- For LillyDirect: you may find the Prescription to Delivery timeline for your prescription here. You may also check on the status of your order via your LillyDirect portal.
- For NovoCare: you may find the communication and delivery timeline for your prescription here.
- If it's been longer than the timeline provided on the manufacturer-direct website and you've received nothing at all (no text, call, or email), it usually means either the pharmacy doesn't have your prescription on file, or there was an issue with it.
- Next step: message your provider directly within the Omada app to confirm your prescription was sent to the right pharmacy and that all the details are correct.
- Once you confirm, please reach out to the manufacturer directly to confirm the status of your order: