What happens after I choose manufacturer-direct pharmacy (LillyDirect or NovoCare)?

Here’s what to expect right after you opt in to manufacturer-direct fulfillment.

1. Right after you opt in, you’ll see a short “All set!” screen confirming your prescription was sent to LillyDirect or NovoCare, with a 3-step checklist. We recommend you keep it handy for reference.
   1. LillyDirect: 1) watch for texts about your prescription, 2) check out and set up delivery, 3) track your shipment online.
   2. NovoCare: 1) watch for texts about your prescription, 2) create your account and set up delivery, 3) track your shipment online.
2. You’ll get communications by email and/or text directly from the pharmacy (not from Omada):
   1. LillyDirect: usually a confirmation text within about a day, then a separate payment link about 1–2 business days later.
   2.  NovoCare Pharmacy: a confirmation, then a separate checkout message once your order is processed and ready for payment.
3. Your medication won’t ship until you complete that checkout/payment step — so don’t skip it once you get the link.
4. Once your pharmacy is confirmed, you’ll also see pricing and pharmacy details on your medication card and details page in Care Plan.