If you’re not sure your checkout succeeded, here’s how to confirm it.
- You should get a confirmation by email or text directly from your pharmacy once your payment goes through. If you do not see the confirmation email in your inbox, you may need to check your “SPAM” or “Junk” email folders.
- We’re not able to view your pharmacy payment records on our end. Your pharmacy’s confirmation or account portal is always the most accurate source.
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If you completed checkout but didn’t get a confirmation OR if you’re worried about a duplicate charge or billing issue, reach out to your pharmacy’s billing support directly:
- Contact LillyDirect
- Contact NovoCare