I accidentally chose the wrong pharmacy. How do I change this?

If your prescription was sent to a pharmacy you didn’t mean to choose, your provider can send a new one to the pharmacy you want.

1. Your pharmacy is selected one of two ways: with your provider during your visit, or from your medication card under Care Plan in the Omada app.
2. If your prescription has already been sent to the wrong pharmacy, message your provider within the Omada app and let them know which pharmacy you’d like to use instead. Your provider will need to send a new prescription to the correct pharmacy, since a prescription that has already been sent can’t be redirected.
3. To message your Wheel provider in the Omada app, go to the Health tab, and under the Care Plan card, tap Start a visit.
   1. 
4. From there, tap Go to messages, or tap the message icon in the top right of your screen.
   1. 
5. If you change your mind later, you can always message your provider again for a new prescription and a new pharmacy.
6. Keep in mind: your price may change when you switch pharmacies. Manufacturer-direct pricing only applies if your prescription is actually sent to LillyDirect or NovoCare.
7. If your current fill is fine and you only want a different pharmacy going forward, you can switch it yourself for your next fill within the Omada app.