Why didn’t I receive a confirmation email about the scale being linked to my account?

You will receive a confirmation email when you first weigh in successfully.

This email confirms that your wireless scale has been linked to your Omada account.

If you have not received an email after weighing in for the first time:

1. Review the instructions that arrived with your wireless scale and attempt another weigh in. Instructions can be found here.
2. Check your email inbox for an email from Omada or support@omadahealth.com in a few minutes.
3. Check your junk or spam folder for an email from Omada or support@omadahealth.com, if you do not see any messages in your inbox.
4. Contact us if you continue to experience persistent issues linking your scale to your account.