You can contact customer service via www.ActiveandFitDirect.com to file a complaint. American Specialty Health Fitness, Inc., provider of the Active&Fit Direct program, will assess complaints and follow up accordingly. Methods include inquiry letters, site visits, or secret shopper calls.
Articles in this section
- How do I cancel my membership with Active&Fit Direct? (Cigna)
- Do I ever have to pay a fitness center directly to participate in the Active&Fit Direct program? (Cigna)
- What is the process for complaints against a fitness center? (Cigna)
- Do I get an Active&Fit Direct fitness card? If so, how is one obtained? (Cigna)
- How do I nominate a fitness center to be included in the Active&Fit Direct network? (Cigna)
- Can I continue to use my existing fitness center? (Cigna)
- When are monthly payments charged? (Cigna)
- Once enrolled, when can I start using the fitness center? (Cigna)
- How can I enroll in the Active&Fit Direct program? (Cigna)
- Can I try out a fitness center before enrolling? (Cigna)