If you are clinically eligible, you will receive a Welcome Kit from Omada once you have been placed in a group.
The Welcome Kit, which contains your wireless scale, is shipped before your start date. You will receive an email with tracking information once your Welcome Kit is on its way. Members should receive their Welcome Kit the day before or the day that they officially start.
Please contact us if you are unable to track your package or if you are missing your package.
Please note, members with a BMI in the normal or "healthy" range may not receive a Welcome Kit containing the scale. These members will have the ability to manually enter their weights if they so choose. To learn how to manually enter your weights via the mobile app, please go here. If you would like to manually enter your weights via web browser, please go here.