If you are having trouble with your blood pressure monitor, please follow the troubleshooting steps listed in the chart below. If you would like to view the Greater Good Product Guide, please click here.
| SYMPTOM | REASON | SOLUTION |
|---|---|---|
| Display will not light up | Batteries are drained. | Replace with new batteries |
| Display will not light up | Batteries are inserted incorrectly. | Insert the batteries correctly |
| Display will not light up | Adapter is inserted incorrectly. | Insert the AC adapter correctly. |
| Display is dim or Lo + battery icon is showing | Batteries are close to being drained. | Replace with new AA batteries. |
| E1 appears | The cuff is too tight or too loose. | Refasten the cuff and measure again. |
| E2 appears | The monitor detected motion while measuring. | Rest for a moment and measure again. |
| E3 appears | The measurement process does not detect the pulse signal. | Loosen clothing around the arm and measure again. |
| E4 + OUt appears | Out of measurement range. | Rest for a moment and measure again. |
| E5 appears | Abnormal communication with server or failure to transmit data. | Try a place with better signal or contact Member Services. |
| E6 appears | Cannot connect to NTP servers. | Try a place with better signal or contact Member Services. |
| EEX, shown on the display | Hardware error. (x can be some digital symbol, such as 1,2,3, etc) | Rest for a moment. Refasten the cuff and measure again. If the problem persists, contact Member Services. |
If you continue to have trouble, please contact us using the Contact Us button below.