When you weigh-in for the first time, we'll compare that number to the starting weight you entered on your application. If it looks very different, we may ask you to verify your starting weight to make sure it's correct. Verifying your weight helps the scale recognize you, filter out any incorrect weight readings, and track your progress.
You may verify your weights through the mobile app with these steps:
For Android:
- Log in to the app.
- Select the Menu icon in the top left corner.
- Select Progress.
- Tap the green checkmark next to any of your correct readings.
- Tap the red X mark next to any incorrect weights that are not yours.
- Once you have confirmed a weight, you do not need to confirm any additional weights.
For iPhone:
- Log in to the app.
- Select the option "Verify weights" from the checklist screen.
- Tap the green checkmark next to any of your correct readings.
- Tap the red X mark next to any incorrect weights that are not yours.
- Once you have confirmed a weight, you do not need to confirm any additional weights.