Refer to these tips if the weights in your Omada account do not appear when you weigh in.
- Weigh in again. Review your scale display.
- Try to reset your scale. Weigh in again.
- Move your scale from a carpeted surface to a hard, flat surface. Weigh in again.
Weight data will transmit to your Omada account within 5 minutes.
Contact us if your weight does not appear in your Omada account after 5 minutes or if you experience persistent issues with your scale. Please include (a) the date and time of your last weigh in, (b) the weight reading, (c) the approximate number of times you've weighed in since weights last transmitted to your account.